plaebet Privacy Policy

1. Definitions and Scope of Application

This Privacy Policy is published by plaebet and applies to all users who access or use the plaebet platform, including the website at https://plaebet.org, the mobile application (where applicable), and all related services.

In this policy, the following terms have the meanings stated:

• "Personal Data" refers to any information that can identify you directly or indirectly, including your name, mobile phone number, email address, payment information and transaction history.
• "Processing" covers any operation carried out on personal data, whether automatically or manually, including collection, recording, storage, modification, disclosure and deletion.
• "Member" refers to any individual who has registered an account with plaebet and accepted the platform's terms of use.
• "Third Party" refers to service providers, business partners or authorities that receive data from plaebet under circumstances permitted by this policy.

This policy does not apply to third-party websites or services that may be linked through the plaebet platform. You are encouraged to read the privacy policies of those parties separately.

2. Information We Collect

plaebet collects personal data from members through various methods depending on how you interact with our platform. The categories of data collected are as follows:

Account Registration Information:

• Full name as it appears on your identity card (MyKad) or official document
• Date of birth to confirm the member meets the minimum age requirement of 21 years
• An active email address
• Mobile phone number
• Username and password (stored in encrypted form)

Financial and Transaction Information:

• E-wallet details (Touch 'n Go eWallet, Boost, ShopeePay) and other payment methods used
• Deposit and withdrawal records
• Transaction history within the platform

Technical Information:

• IP address of the device used
• Type and version of web browser or application
• Cookie and login session data
• Geolocation information at country level

Platform Activity Information:

• Game and betting history
• Records of interactions with customer service
• Feedback and complaints submitted

3. Purpose of Data Collection and Use

Personal data collected by plaebet is used solely for legitimate purposes related to providing services to members. The main purposes are as follows:

• Creating and managing member accounts and verifying identity to ensure platform security
• Processing deposits, withdrawals and any financial transactions using supported payment methods, including DuitNow, FPX, cryptocurrency and e-wallets
• Meeting legal and regulatory obligations related to international licensing, including Know Your Customer (KYC) procedures and anti-money laundering measures
• Detecting and preventing fraud, misconduct and any suspicious activity on the platform
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending account-related information such as registration confirmations, security notifications and transaction alerts
• Improving the user experience through analysis of usage patterns and feedback
• Informing members about promotions, bonuses and platform updates based on their set preferences

plaebet will not use your personal data for any other purpose not mentioned here without first obtaining your consent.

4. Disclosure to Third Parties

plaebet may share personal data with the following categories of third parties in limited and controlled circumstances:

• Payment Service Providers: To process deposit and withdrawal transactions through approved platforms
• Game Software Providers: To the limited extent necessary to provide the games you access, including slot and live casino providers
• Cloud and Infrastructure Services: Providers that support the technical operations of the plaebet platform, subject to strict confidentiality agreements
• Regulatory Authorities: When required by law or direction from the relevant authorities
• Professional Advisors: Including auditors, lawyers and other consultants bound by confidentiality obligations

In all of the above circumstances, plaebet ensures that third parties receiving members' personal data are subject to appropriate data protection agreements and are not permitted to use that data for any purpose other than what has been specified.

5. Data Security and Protection

The security of members' personal data is a priority for plaebet. We implement multiple layers of technical and organisational protection to safeguard your information:

• Data encryption during transmission using 256-bit SSL/TLS protocol for all communication between your browser and plaebet's servers
• Member passwords are stored as hashes that cannot be directly decrypted
• Strict internal access controls ensure that only authorised staff can access sensitive data
• Continuous monitoring for suspicious activity and intrusion detection systems
• Security assessments and penetration testing conducted on a regular basis
• An incident response plan in place in the event of a data breach

Although plaebet takes reasonable steps to protect your data, no security system can guarantee absolute protection. You also play an important role by keeping your account password confidential and not sharing it with anyone.

6. Cookies and Tracking Technologies

plaebet uses cookies and similar tracking technologies to improve your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for basic platform functions such as login, account sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how users use the platform to help us improve our services.
• Functional Cookies: Save your preferences such as preferred language and display settings for a smoother experience.
• Analytics Cookies: Help us understand traffic patterns and platform usage in aggregate and without personal identification.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the plaebet platform.

7. Data Retention Period

plaebet stores members' personal data for as long as necessary to fulfil the original purpose of collection or as required by applicable regulations. Specifically:

• Active account data is retained for the duration of active membership and for a reasonable period after the account is closed
• Financial transaction records are retained in accordance with applicable legal requirements and international licensing regulations
• Customer service communication logs are retained for quality and dispute resolution purposes
• Data collected for fraud prevention purposes may be retained longer if required for an ongoing investigation

When personal data is no longer needed, plaebet will delete or destroy it securely in accordance with established procedures.

8. Your Rights as a Data Subject

As a plaebet member, you have the following rights regarding your personal data, subject to applicable legal limits:

• Right of Access: You have the right to request a copy of the personal data we hold about you
• Right of Rectification: You may request correction of data that is inaccurate or incomplete
• Right to Erasure: In certain circumstances, you can request that your personal data be deleted
• Right to Restrict Processing: You can request that we limit how we process your data in certain circumstances
• Right to Object: You can object to the processing of your data for certain purposes such as direct marketing
• Right to Data Portability: Where applicable, you can request that your data be transferred to another party in a machine-readable format

To exercise any of the above rights, please contact the plaebet support team via live chat or email. We will endeavour to process your request within a reasonable time.

9. Cross-Border Data Transfers

As a platform operating under international licensing, plaebet may transfer personal data to servers or processing facilities located outside Malaysia. Any such transfer is carried out in compliance with appropriate data protection standards, including:

• Ensuring that data recipients are located in countries or regions with adequate data protection
• Using standard data transfer agreements or recognised protection mechanisms
• Conducting risk assessments before transferring data to new destinations

By using the plaebet platform, you acknowledge and agree to the possibility of such data transfers, provided they are carried out in accordance with this privacy policy.

10. Changes to This Privacy Policy

plaebet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. When there are significant changes:

• We will update the "Last Updated" date shown at the top of this page
• Members will be notified via their registered email or in-platform notification before the changes take effect
• For material changes, we may request that members re-confirm their acceptance

Continued use of the plaebet platform after notification of privacy policy changes is considered acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account by contacting our support team.

11. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how plaebet handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the plaebet platform in Malay and English

We are committed to responding to every privacy-related enquiry thoroughly and within a reasonable time. Our support team will guide you through the process relating to your personal data rights.